Return & Refund Policy
Our Policy
Because our products are customised and made specifically for you, we generally do not accept returns after delivery for personalised gift items.
Exceptions
Returns are possible if you receive a damaged or incorrect item. In these cases, we offer either a replacement of the product or a full refund of the amount paid, with the AKSHARAM Creatives team making the final determination.
Reporting an Issue
Please report any issue within 24 hours of receiving your product by emailing aksharamcreatives@gmail.com with your order details, photos or videos of the issue, and a description of the problem.
Eligibility Conditions
To qualify for an exchange or refund, the product must be unused, in its original packaging, and the issue must be reported within the 24-hour window following delivery.
Refund Processing
Approved refunds typically appear in your account within 4–5 business days, subject to your payment provider's timelines.
What's Not Covered
We do not offer refunds for package refusals, damage caused by mishandling after delivery, incorrect addresses provided by the customer, or courier-related delays. Gift cards, digital products, virtual gifts, and certain health/personal care items are not eligible for return or refund.